KYC stands for "Know Your Customer" — it's Kela VIP's identity verification process. After registering an account, you'll need to complete KYC before making a withdrawal or when your transactions exceed a certain limit. This is done to keep your account secure and ensure no one else can use it in your name.
What you need for KYC verification:
- National ID Card (NID): Clear photos of both front and back. If you don't have an NID, a birth registration certificate or passport is also accepted.
- Selfie photo: A clear selfie holding your NID — both your face and the text on the NID must be fully visible.
- Mobile Banking Verification: The bKash, Nagad, or Rocket number used for withdrawals must match the name on the registered account.
How to submit KYC: Log in and go to your Profile → "KYC Verification" or "Verify Account". Upload the required images and submit. Verification is usually completed within 24–48 hours. If any image is blurry or incomplete, you'll be asked to re-upload it.
Once KYC is complete, you'll receive an email or SMS notification. Your withdrawal limit will increase and transactions will be processed faster.
No. Under Kela VIP policy, each person may hold only one account. Any attempt to open a second account using the same mobile number, NID, or device will be detected automatically by the system.
Consequences of holding multiple accounts:
- Bonus Cancellation: If two accounts are detected, bonuses on both will be cancelled.
- Account Suspended: Both accounts may be temporarily suspended pending investigation.
- Permanent Ban: If this occurs repeatedly, all accounts associated with the individual will be permanently closed and balances may be forfeited.
If you've forgotten the password or mobile number linked to an old account, there's no need to create a new one — just email support@kelavip.com with proof of your NID and your old account can be recovered.
Yes, absolutely. The Kela VIP website is fully mobile-friendly — all features are accessible from Chrome, Safari, Firefox, or any modern browser. No separate app installation needed.
What you get on the mobile browser:
- Sports Betting & Live Betting: All markets are accessible with real-time odds.
- Live Casino: HD streaming runs directly in the browser — no plugins required.
- Deposits & Withdrawals: bKash, Nagad, Rocket — all payments can be made via mobile browser.
- Lottery & Slots: All games can be played directly from your browser.
That said, using the app comes with a few extra perks — push notifications (live scores, promotion alerts), biometric login, and slightly faster loading. The choice is yours — the full experience is available on the browser too, but the app gives you a little more. Learn more about the app.
Successful deposits at Kela VIP typically appear in your balance within the following timeframes:
- Nagad: Usually within 1–3 minutes.
- bKash: Within 1–5 minutes.
- Rocket: Within 5–15 minutes.
If your balance has not appeared after more than 15 minutes, the following could be the reason:
- Incorrect Reference Number: If the correct transaction reference isn't used during a deposit, manual verification may be required.
- Below the minimum limit: The minimum deposit on Kela VIP is ৳ 200. Amounts below this will not be processed.
- Payment gateway delay: Temporary issues with the mobile banking network may cause delays.
- KYC Incomplete: In some cases, large deposits may be held if KYC has not been completed.
What to do: Copy the Transaction ID or reference number from your bKash, Nagad, or Rocket app. Then email support@kelavip.com or send it via live chat. It is usually added manually within 30 minutes. If the deposit fails entirely, any amount deducted from your mobile banking app will be refunded automatically — typically within 24 hours.
Enabling Two-Factor Authentication (2FA) on Kela VIP means that even if someone knows your password, they still cannot access your account — because every login requires a unique code sent to your phone.
Steps to enable 2FA:
- Step 1: Log in and go to "Settings" → "Security" from your profile icon.
- Step 2: Find the "Two-Step Verification" or "Two-Factor Authentication" option and tap the "Enable" button.
- Step 3: You'll receive an OTP on your registered mobile number. Enter it to confirm.
- Step 4: From that point on, every login will require both your password and the OTP sent to your phone.
With 2FA enabled, logging in from a new device or location will require an extra verification step — this is normal and a sign that your account is secure. If you change your phone or number, contact support so your 2FA can be transferred to the new number. You can also disable 2FA at any time from your settings.
Kela VIP places the highest priority on protecting members' data and funds. Below is an overview of our technical and policy-based security measures:
- 256-bit SSL encryption: Your login, deposit, and personal information are transmitted through fully encrypted channels — no third party can view or alter them.
- Data Retention Policy: Kela VIP never stores your password in plain text. Passwords are kept in hashed form only — no one can read them.
- Segregated Funds: Members' wallet balances are kept separate from the company's operational funds — so your balance won't be at risk if there are any issues with the platform.
- Sharing information with third parties: Kela VIP never sells your personal information to advertisers or third parties. Learn more Privacy Policy See.
- Unusual transaction monitoring: The system automatically detects unusual withdrawals or login attempts and temporarily suspends accounts upon identifying suspicious activity.
To protect your own account: use a strong password, keep 2FA enabled, and never share your login details with anyone. Kela VIP support will never ask for your password via SMS or phone — if someone does, it's a scam.
Kela VIP features a multi-tier loyalty programme. The more you bet, the more points you accumulate and the higher the tier you reach — with exclusive benefits increasing at every level.
A quick overview of tiers and benefits:
| Tier | Monthly Bets | Cashback | Exclusive Benefits |
|---|---|---|---|
| Silver | ৳ 10,000+ | 5% | Weekly cashback, free bets |
| Gold | ৳ 50,000+ | 8% | Dedicated Support, Fast Withdrawals |
| Platinum | ৳ 2,00,000+ | 12% | Personal account manager, custom offers |
VIP points are earned automatically from every successful bet — 1 point for every ৳ 100 wagered. Reaching the required points triggers an automatic tier upgrade, with benefits taking effect immediately. Your current VIP tier and points can be viewed under the "Loyalty" or "VIP" tab in your account dashboard. Platinum members also receive invitations to exclusive tournaments and a special birthday bonus. To learn more, Promotions Page See.