Kela VIP Privacy Policy – Complete Details on How Your Data Is Protected

1Introduction & Purpose of This Policy

Kela VIP takes the privacy of members in Bangladesh very seriously. This Privacy Policy ("Policy") explains how Kela VIP ("we", "us") collects, stores, uses, and protects your personal information.

Every time you register, place a bet, use the app, or contact support on Kela VIP, certain data is generated. You have the right to know how that data is handled — and that is exactly what this policy makes clear.

This Policy was last updated on 1 January 2026. If changes are made in the future, registered members will be notified in advance.

2What Information We Collect

Kela VIP collects two types of information — what you provide directly, and what is automatically generated as you use the platform.

Kela VIP only collects information that is necessary to deliver our services. Nothing beyond what's required is requested.

3How your information is used

Every purpose for which your information is used is clearly outlined below:

• Account Management: For registration, login, KYC verification, and account security.
• Payment processing: To process deposits, send withdrawals, and maintain transaction records.
• Fraud Prevention: Detects multiple accounts, bonus abuse, and suspicious activity.
• Service Improvement: We analyze which features are used most and where issues arise, so we can continuously improve the platform.
• Personalized Experience: To show you offers and promotions tailored to your preferred games.
• Customer Support: To keep a record of your complaints or inquiries so we can resolve them quickly.
• Legal Obligations: To meet regulatory requirements, where we are legally obligated to do so.

Kela VIP does not share your data with third parties for marketing purposes. If you no longer wish to receive promotional communications from Kela VIP, you can unsubscribe at any time from your account settings.

4Sharing Data with Third Parties

Kela VIP never sells your data. However, certain information may be shared in the following limited circumstances:

• Payment Providers: Information required to process transactions with bKash, Nagad, or Rocket is shared with those providers. Their own privacy policies apply.
• Technology Partners: Cloud and security service providers used to operate the platform may have limited access to technical data — but they cannot process personal information.
• Legal Authorities: We may be required to share information under a court order or legal obligation. In such cases, we will endeavor to notify the member in advance, where permitted by law.

5Data Protection Measures

Kela VIP uses multiple layers of security to protect your data. This isn't just a promise — it's a technically implemented system.

• SSL encryption: All data transfers are encrypted using 256-bit SSL/TLS protocol, meaning no third party can intercept or read communications between you and Kela VIP.
• Payment data on a separate server: Your payment information is stored on a completely separate, isolated server from the main platform. This means your payment data stays safe even if an issue occurs on the platform.
• Two-Factor Authentication (2FA): If a suspicious login is detected, additional verification will be required. You can also enable 2FA anytime from your Account Settings.
• Automated threat detection: Machine learning systems are used to detect unusual logins, connections from multiple devices, or suspicious transactions.
• Regular Security Audits: Third-party security experts conduct regular system audits, and any vulnerabilities identified are addressed promptly.
• Staff Training: Kela VIP staff members who have access to user data are bound by strict confidentiality agreements and receive regular training.

In the event of a security breach where your information may be at risk, Kela VIP will notify you directly within 72 hours of the incident.

6Cookies & Tracking Technologies

The Kela VIP website and app use cookies. Cookies are small text files stored on your device that help the platform remember your preferences.

Kela VIP uses three types of cookies:

• Essential Cookies: Login sessions and security tokens are essential for the platform to function — these cookies cannot be disabled.
• Functional Cookies: Language preference, dark/light mode, last viewed Sports section — these cookies personalize your experience. You can turn them off at any time.
• Analytics Cookies: Data on which pages are most visited and where issues occur is collected to improve the platform. All data is fully anonymized. These cookies can also be disabled.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may prevent login and certain features from working properly.

7How Long Your Data Is Retained

Kela VIP does not retain your data longer than necessary. Our core principle is simple — we keep your information only for as long as it is needed.

• Active Account: All data is retained for as long as your account remains active.
• After account closure: Due to legal and regulatory requirements, transaction and identity data may be retained for up to 5 years after an account is closed.
• Technical logs: Server logs are automatically deleted after 90 days.
• Support Conversations: Old support chats are archived one year after the issue has been resolved.

After the specified retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

8Your rights

You have several important rights regarding your personal information at Kela VIP. To exercise any of these rights, email us at support@kelavip.com.

9Protection of Minors' Data

Kela VIP strictly does not serve anyone under the age of 18. Age is verified at registration, and identification documents may be requested when necessary.

Should any minor's information enter our system for any reason, it will be permanently deleted and the account closed as soon as we become aware. If you believe your child has created an account on Kela VIP, please contact us immediately at support@kelavip.com.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch using the details below:

• Email: support@kelavip.com — for privacy-related requests, please use the subject line "Privacy Request".
• Live Chat: 24/7 Bengali-language support is available via the platform's live chat.
• Response time: Kela VIP will formally respond to all privacy-related requests within 30 days.